Booking and Cancellation

Bookings and Cancellations

Bookings and Cancellations

Multi-day Tours

When you are happy with your itinerary we will send you an invoice for the deposit.   The deposit is typically $250 pp and your trip is confirmed when the deposit is received.  

Many people book their flights while finalising the itinerary as this is the most variable part of the cost.

The balance of the trip is payable 6 weeks before departure.


Payment is generally by internet banking into either our New Zealand or Australia accounts (details on your invoice).  We accept Visa and Mastercard, but these are currently subject to a 4% surcharge.  If you indicated payment by credit card your invoice will have link to Paypal which we use as our secure payment gateway.

Postponements – Corona Virus – Policy Change

With Corona Virus leading to last minute changes in flights and entry conditions we are providing greater flexibility to postpone your trip.

  • Full payment now required 4 weeks in advance of trip (was 6 weeks).
  • Trip may be postponed up to 7 days before scheduled start at no penalty. Postponement may be for up to 12 months.
  • Trip postponement within 7 days of start due to airline or country travel restrictions – trip may be postponed as above at no cost.
  • Trip cancellation/no shows – no refund of deposit or payment. 

Bike Hires

Email us the dates and your heights (so we provide you with the right size bike) and we will email an invoice that can be paid by internet banking or credit card (using the Paypal secure payment gateway). Your booking is confirmed on receipt of payment.

Cancellation Policy (Bike hire only)

Cancellations more than 2 days prior to departure – 80% refund.

No shows, change of mind on day, early returns – No refund.

Samoa has announced it will reopen to tourists in August.    Whenever Samoa opens we are ready to go with staff and bikes.  For more details see our Covid Update.

This is a new version of the new Outdoor Samoa site.  We would love to hear your comments, corrections, suggestions and receive any images that you think would be better.  Email