Booking and Cancellation
Bookings and Cancellations
Bookings and Cancellations
- Multi-day Tours
When you are happy with your itinerary, we will send you a Booking Form advising of the deposit which will be 30% of the agreed price. Your trip is confirmed when the deposit is received.
As accommodation bookings are not finalised until deposits are received, minor changes to price, accommodation and itinerary are possible.
Many people book their flights while finalising the itinerary as airfares are the most variable part of the cost.
The balance of the trip is payable 60 days before departure. Don’t worry we will send you a reminder email around that time.
Travel Insurance
We very strongly recommend travel insurance.
Apart from the obvious health and family circumstance reasons, airlines disturbingly find it necessary to change flight times (and dates). This creates unplanned and potentially expensive costs to your holiday.
Once booked, we cannot “move the trip back a day” when you find your flight has been delayed. Neither can we refund the costs of the trip. While we will do everything we can to ensure you get underway with your trip, our Samoan providers have been pre-paid and refunds aren’t an option. Travel insurance will go someway to recouping on what you may have missed.
Take out travel insurance at the time of making the booking. Usually that will cover you for flight cancellations plus the usual personal or family health issues that can impact on your trip. If you live in New Zealand, talk with us about insurance and let us help you get this in place – now.
Payments
Payment is generally by internet banking into our New Zealand account (details on your Booking Form). We do accept Visa and Mastercard, with these currently subject to a 2.3% surcharge. Contact us if you wish to pay by Credit Card for your deposit (or balance payment).
Postponements & Cancellation
- If the trip needs to be postponed more than 60 days before the scheduled start, $100.00 per person will be forfeited.
- Trip postponement 30-60 days of start date: The trip deposit is forfeited being 30% of the booking total, plus any direct costs incurred. (e.g. no refund given by some accommodation providers).
- In the above cases the postponement will be treated as a credit towards a future trip. Postponement may be up to 12 months.
- Trip postponement within 0-30 days is not possible.
- Trip cancellation and no shows: No refund of deposit, nor balance payment.
Outdoor Samoa has standard bikes for hire to freedom cyclists.
Email us the dates and your heights (so we provide you with the right size bike) and we will email you a booking form with banking details that can be paid by internet banking or credit card if you contact us directly. Your booking is confirmed on receipt of payment.
Cancellation Policy (Bike hire only)
For regular bikes, cancellations more than14 days prior to departure – 80% refund.
No shows, change of mind on day, early returns – No refund